Refund Policy
Last updated: April 2026
This Refund Policy explains how refunds are handled for TekSathi services and subscriptions.
1. Eligibility for Refund
Refunds are applicable only in specific cases such as technical errors, duplicate payments, or appointments cancelled in accordance with the provider's policy. For any appointment refund, only the doctor's consultancy/fee portion is eligible for a refund. Platform fees, convenience fees, gateway charges, and GST are strictly non-refundable.
2. Non-Refundable Cases
Used services, subscription periods already consumed, user-side cancellations (outside the allowed window), platform/convenience fees, gateway charges, and GST/taxes are non-refundable under any circumstances.
3. Processing Time
Approved refunds will be processed within 5–10 business days.
4. Payment Method
Refunds will be credited back to the original payment method only.
5. Contact
Email: support@teksathi.com
